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Terms & Conditions

Making A PurchaseMaking a purchase could not be easier. Just browse our Store, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.  If shopping from outside the UK mainland, please contact us for details.

We accept Switch/Maestro, Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

Shipping And HandlingAll internet orders are calculated on weight.  Shipping (if goods are in stock) is normally carried out by next day courier and includes mainland UK.  Ireland and outlying areas of the Scottish Highlands MAY incur a surcharge. PLEASE CONTACT SALES@STRETCHERBAR-UK IF YOU ARE PURCHASING FROM OUTSIDE THE UK MAINLAND !!. Failure to contact us (by email) will deem you have accepted the surcharge without reserve

Delivery ScheduleWe endeavour to deliver your order right away. We will normally send your order to you in 2 to 3 business days . International orders will only be released on clearance of funds, but are generally despatched in under 5 days. We reserve the right to retain orders until payments have been cleared.

Back OrdersIf your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax ChargesFor orders made from the UK or the European Union countries, 17.5% VAT will be added. All other orders may be considered VAT free and you should click the exempt button to reduce VAT to zero . The onus will be upon you to prove exemption. We reserve the right to hold order until status has been confirmed. VAT registered customers are requested to issue their VAT numbers when purchasing

Credit Card SecurityAll credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

GuaranteeWe guarantee your satisfaction. If you are not completely happy with the quality of any of our products, we will gladly replace the product or refund you, provided the product is returned in the state in which is was shipped to you.  All of our products come with a 10 day no quibble guarantee.  All products correctly ordered and delivered may be charged a handling / restocking fee. Goods correctly supplied but returned for credit / refund will not be eligble for credit on delivery charges !
Orders placed after sample has been supplied, will be subject to a handling fee. Freight and insurance will be for the customers account.
"Specials", regretably cannot be returned.

Returns PolicyWe will happily accept any product back that has failed to meet our high standards in quality.
Any product returned to us will incur a handling charge, and any specials unfortunately cannot be returned as they have been manufactured specially for you
Please contact us at returns@stretcherbar-uk for a returns authorisation number.  Goods correctly supplied, and returned for credit/refund must be returned at the customers expense. Initial delivery charges will not be credited..

Remittance TermsGoods purchased on account (where approved), will be due for payment within the agreed terms. We reserve the right to charge interest at the rate of 2% above the prime rate as charged by HSBC at the time of the transaction.



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